Cookie Policy

What Are Cookies

As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or ‘break’ certain elements of the sites functionality.

How We Use Cookies

We use cookies for a variety of reasons detailed below. Unfortunately in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

Disabling Cookies

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Alternatively you can use the cookie consent icon on the bottom of your screen to adjust site specific settings. Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of the this site. Therefore it is recommended that you do not disable cookies.

The Cookies We Set

Forms related cookies

When you submit data to through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.

Site preferences cookies

In order to provide you with a great experience on this site we provide the functionality to set your preferences for how this site runs when you use it. In order to remember your preferences we need to set cookies so that this information can be called whenever you interact with a page is affected by your preferences.

Third Party Cookies

In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.

For more information on Google Analytics cookies, see the official Google Analytics page.

Third party analytics are used to track and measure usage of this site so that we can continue to produce engaging content. These cookies may track things such as how long you spend on the site or pages you visit which helps us to understand how we can improve the site for you.

As we sell products it’s important for us to understand statistics about how many of the visitors to our site actually make a purchase and as such this is the kind of data that these cookies will track. This is important to you as it means that we can accurately make business predictions that allow us to monitor our advertising and product costs to ensure the best possible price.

Cookie list

We use the following cookies.

cookieyes-consent – 1 year – sets the cookie to remember a user’s consent preferences. Does not collect or store personal information.

___hssrc – session – set by hubspot whenever it changes the session cookie.

__cf_bm – 30 minutes – set by Cloudflare to detect bots.

_ga – 1 year 1 month 4 days – installed by Google Analytics to calculate visitor, session and campaign data. Keeps track of site usage in analytics report. Stores information anonymously using random generated user id.

_gid – 1 day – installed by Google Analytics. Stores information on how visitors use the website.

_gat_gtag_UA_* – 1 minute – Google Analytics sets this cookie to store the unique user ID.

calltrk_session_id – 1 year – Set by CallRail. Used for storing unique identifier for a user browser session. Tracks the number of phone calls and the source channel.

_ga_* – 1 year 1 month 4 days – Google Analytics sets this cookie to store and count page views.

_hjFirstSeen – 30 minutes – Hotjar sets this cookie to identify a new user’s first session. Stores true/false value indicating whether it was the first time Hotjar saw this user.

_hjIncludedInPageviewSample – 2 minutes – Hotjar sets this cookie to know whether a user is included in the data sampling defined by the site’s pageview limit.

_hjAbsoluteSessionProgress – 30 minutes – Hotjar sets his cookie to detect the first pageview session of a user.

_gcl_au – 3 months – Google Tag Manager uses this to experiment advertisement efficiencies of websites using their service.

__hstc – 5 months 27 days – This is the main cookie set by Hubspot for tracking visitors. Contains domain, timestamps for first and last visit, current timestamp and session number.

hubspotutk – 5 months 27 days – Hubspot sets this cookie to keep track of visitors to the website. Passed to HubSpot on form submission.

_hjRecordingLastActivity – never – sets this cookie when a user recording starts and when data is sent through the WebSocket.

_hjRecordingEnabled – never – Hotjar sets this cookie when a Recording starts.

_hjTLDTest – session – Hotjar sets this cokie to store different URL substring alternatives until it fails.

test_cookie – 15 minutes – set by doubleclick.net to determine if the user’s browser supports cookies.

calltrk_referrer – 1 year – set by CallRail to store referring URL.

calltrk_landing – 1 year – set by CallRail to store landing page URL.

_hjSessionUser_* – set by HotJar to store anonymous user ID.

_hjIncludedInSessionSample_* – set by HotJar to store anonymous user session.

More Information

Hopefully that has clarified things for you and as was previously mentioned if there is something that you aren’t sure whether you need or not it’s usually safer to leave cookies enabled in case it does interact with one of the features you use on our site.

However if you are still looking for more information then you can contact us through one of our preferred contact methods:

Email: info@newwave-design.co.uk